BlackBerry Enterprise Mobility Suite Reviews

Name: BlackBerry Enterprise Mobility Suite
Brand: BlackBerry
Rating: 3.9 (24 reviews)

Vendor: BlackBerry

3.9 out of 5

24 reviews
78% willing to recommend

639 followers

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What is BlackBerry Enterprise Mobility Suite?

The BlackBerry Enterprise Mobility Suite offers five editions to meet your enterprise’s evolving mobile needs. Growth can happen quickly, and the BlackBerry Enterprise Mobility Suite is designed to provide a seamless transition to the more advanced capabilities in higher-level editions. The subscription model ensures predictable annual expenditures and eliminates upfront capital costs.

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BlackBerry Enterprise Mobility Suite is the #19 ranked solution in top Enterprise Mobility Management (EMM) solutions. PeerSpot users give BlackBerry Enterprise Mobility Suite an average rating of 7.8 out of 10. BlackBerry Enterprise Mobility Suite is most commonly compared to Microsoft Intune: BlackBerry Enterprise Mobility Suite vs Microsoft Intune. BlackBerry Enterprise Mobility Suite is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 25% of all views.

Buyer's Guide

BlackBerry Enterprise Mobility Suite

June 2025

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Featured BlackBerry Enterprise Mobility Suite reviews

reviewer1310304

IT Mobility Support Analyst at a financial services firm with 5,001-10,000 employees

They are constantly improving the scalability of BlackBerry Enterprise Mobility Suite. More collaborative features are being developed. I know they have integrations with a lot of other vendors and applications, and it's constantly growing. Our company has approximately 3,000 users. I would say we have ten people for actual administrative roles with Blackberry.

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Denni Sembiring

Deputy Technical Service Lead at Halodata

For the purpose of better performance is we have some applications, internal applications, that work on document but when we did integration with BlackBerry Edit from BlackBerry Enterprise, yeah. I think that we failed. We failed on that integration. We cannot integrate that BlackBerry Edit. BlackBerry Edit has issues for editing any document. We have other internal applications that can bring or field documents but cannot edit into BlackBerry Edit. There's room for improvement with editing documents. When I was the [inaudible 00:09:48] for BlackBerry Enterprise, maybe they need to create... I'm so sorry. Because for month or once on a month, I need to delete database or some database logs from BlackBerry that use much [crosstalk 00:10:09]- I think the database slow because the BlackBerry Enterprise, it have database that put inside SQL Server, so every month I need to check the hard disk if it is sufficient to handle the database files or not. Every month, I need to check hard disk, so if it's not sufficient or it's already full, I need to delete some logs. I think on the UEM server, they can keep the database or hard disk performance, like approval. So from the UEM server, we can delete any file that is not used anymore. Yeah, something like that, I think.

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Ruchi Chauhan

Regional Business Manager at a consultancy with 201-500 employees

Access to the emails on the go was most valuable. Having access to your emails in a secure way is one of the most important features of this solution. Blackberry ensures data security, and as a user, I can use it while on roaming or wherever I am. I also found it pretty easy to use.

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BlackBerry Enterprise Mobility Suite mindshare

As of June 2025, the mindshare of BlackBerry Enterprise Mobility Suite in the Enterprise Mobility Management (EMM) category stands at 0.7%, down from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Mobility Management (EMM)

PeerResearch reports based on BlackBerry Enterprise Mobility Suite reviews

Type	Title	Date
Category	Enterprise Mobility Management (EMM)	Jun 12, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 12, 2025	Download
Comparison	BlackBerry Enterprise Mobility Suite vs Microsoft Intune	Jun 12, 2025	Download
Comparison	BlackBerry Enterprise Mobility Suite vs Workspace ONE UEM	Jun 12, 2025	Download
Comparison	BlackBerry Enterprise Mobility Suite vs Jamf Pro	Jun 12, 2025	Download

Valuable Features

Key features include secure email access, containerization for separating personal and corporate data, high flexibility for managing various devices and user groups, robust security measures essential for financial institutions, web-based management tools, convenient Apple push notifications, remote wipe capabilities, and BlackBerry's strong brand reputation in security. The suite's user-friendly interface, antivirus integration with Cylance, and ability to manage VPN connections centrally are highly valued.

"Having access to our internet was extremely beneficial. We don't have that functionality now that we have switched to Microsoft Intune. It was definitely better with Blackberry."
"We are able to separate personal information and in the event of e breach, we are able to turn off access and/or delete this information."
"Access to the emails on the go was most valuable. Having access to your emails in a secure way is one of the most important features of this solution. Blackberry ensures data security, and as a user, I can use it while on roaming or wherever I am."

Room for Improvement

BlackBerry Enterprise Mobility Suite's interface lacks robustness and user functionality. There are issues with clumsy UI, costly operations, inadequate cloud delivery, and limited support for O365 and Google Chromebook. Users find the support inadequate and experience difficulties with Active Directory integration. The QA process often releases unstable updates, and there are concerns about seamless integration with Microsoft tools. Additional frustrations include lengthy log export processes, cumbersome console navigation, and recurring database maintenance needs.

"The interface could be improved."
"The initial installation could be simplified."
"The installations on the device could be simpler. It is a good solution, and all the features are there. So, there isn't a lot to improve. I'm sure they already have their thought process on how to improve it."

Pricing

BlackBerry Enterprise Mobility Suite is perceived as pricey with costs varying based on features and licensing options. Some users find it challenging to navigate the various suites and pricing models. Setup can be complex, especially with advanced security requirements. While some users consider the pricing fair and appreciate the feature-rich offerings, others find recent cost increases and feature integration post-acquisition of Cylance to be a concern. Annual costs can range significantly based on usage and features.

"For the number of licenses, I believe it was approximately $500,000 per year, or for three years."
"We are paying $200 annually. You also need to have a hardware server or a license for the server so there could be some additional fees added on to that."
"It was on a yearly support contract, and the licenses were perpetual.There was also the implementation cost and the support cost for the integrator."

Popular Use Cases

Organizations use BlackBerry Enterprise Mobility Suite primarily for mobile device management, secure email access, and personal information management (PIM). Common applications include managing emails, calendaring, secure browsing, and ensuring data security. Many users are in high-security environments like finance or handle bring-your-own-device (BYOD) scenarios, focusing on securely accessing and managing corporate data on mobile devices. The suite is essential for users needing mobile access to office resources, especially when traveling.

Service and Support

Customer service and support of BlackBerry Enterprise Mobility Suite are generally characterized by quick replies, professionalism, and knowledge. Some staff show more expertise, while others need time to gather information. Advanced and premium support options provide better assistance. Users appreciate the documentation and suggest improvements like chat support and automatic information upload for new cases. Technical support is responsive, helpful, and often resolves issues efficiently, though occasionally users need to escalate or wait for deeper expertise.

Deployment

Users experienced a mix of simplicity and complexity with BlackBerry Enterprise Mobility Suite's initial setup. While many found it straightforward and intuitive, especially those familiar with BlackBerry, others faced challenges due to requirements and integrations. Upgrading from Good Control to UEM was particularly complex for some. The process duration varied, with some taking a month. Learning the suite's capabilities required effort. However, detailed guides and long-term familiarity aided successful implementations.

Scalability

BlackBerry Enterprise Mobility Suite demonstrates strong scalability with no major issues. Users manage thousands of devices effectively, and its performance is reliable. Some experienced slowness in the web interface, but scalability remains unaffected. Collaboration with BlackBerry engineers helps optimize deployments. It supports large and small organizations alike, handling their scaling needs efficiently. Continuous improvements and integrations with other applications are noted, enhancing its scalability further.

Stability

BlackBerry Enterprise Mobility Suite shows strong stability with few issues. While some isolated events and specific device or update-related problems have been noted, most users report a stable experience. Occasional challenges arise from varied device models and outdated apps, but regular updates and good support improve performance. Users appreciate its reliability, noting minor disruptions during upgrades, but recent versions have been stable and effective in managing large user bases efficiently.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BlackBerry Enterprise Mobility Suite Buyer's Guide for additional reliable information.