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Zscaler Private Access (ZPA) Reviews

Vendor: Zscaler
4.4 out of 5
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What is Zscaler Private Access (ZPA)?

Zscaler Private Access (ZPA) is a cloud-based solution focused on secure, seamless remote access. It operates without VPN, effectively addressing security challenges and enhancing productivity by connecting users directly to applications.

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Zscaler Private Access (ZPA) is the #12 ranked solution in CASB solutions. PeerSpot users give Zscaler Private Access (ZPA) an average rating of 8.8 out of 10. Zscaler Private Access (ZPA) is most commonly compared to Netskope: Zscaler Private Access (ZPA) vs Netskope.
Buyer's Guide
Zscaler Private Access (ZPA)
May 2025
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PeerResearch reports based on Zscaler Private Access (ZPA) reviews

TypeTitleDate
CategoryCloud Access Security Brokers (CASB)Jun 15, 2025Download
ProductReviews, tips, and advice from real usersJun 15, 2025Download
ComparisonZscaler Private Access (ZPA) vs Prisma Access by Palo Alto NetworksJun 15, 2025Download
ComparisonZscaler Private Access (ZPA) vs Cisco UmbrellaJun 15, 2025Download
ComparisonZscaler Private Access (ZPA) vs Microsoft Defender for Cloud AppsJun 15, 2025Download
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TitleRatingMindshareRecommending
Netskope4.214.8%97%46 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Zscaler Private Access offers security, scalability, and easy integration with public networks without internal integration. It allows role-based access, micro-segmentation, and browser isolation, ensuring secure remote work. Known for enhanced network security over traditional VPNs, ZPA provides granular application access, operational flexibility, and advanced threat detection with AI. Its logical structure and centralized management simplify permissions and monitoring. ZPA supports integration with Active Directory and Okta, optimizing permission management.
  • "Zscaler Private Access (ZPA) does an excellent job offering secure remote access to internal applications for our distributed workforce because it provides a granular way to grant access for specific people with specific applications."
  • "Zscaler has allowed an easy, secure way for us to access our internal resources from outside."
  • "Zscaler Private Access (ZPA) is more secure than these particular VPN solutions."

Room for Improvement

Zscaler Private Access (ZPA) has several areas needing enhancement. Bugs persist despite ongoing work, and posture profiles for vendor machines are pending. Customization is limited, impacting flexibility. The rollout and configuration processes are complex, often requiring Linux command expertise. Cost increases yearly, pushing clients towards alternatives. Support response times can be lengthy, and scalability is non-automated. Dynamic scaling remains absent, complicating high-availability deployments. Occasional notifications issues occur, possibly tied to network or security app conflicts.
  • "The current pain points we sometimes experience relate to the additional security applications we have on the laptops, and sometimes I don't know if I didn't get any notification from the application because it's an agent problem or something security-wise blocking this."
  • "The solution is not scalable; we deploy it in a high-availability environment, but it's not automated."
  • "Sometimes connection errors occur when users are unable to connect to the particular cloud."

Pricing

Zscaler Private Access (ZPA) is considered expensive by users, with some noting increasing annual costs. However, the solution's robust security capabilities often justify its higher pricing compared to traditional solutions. Some users find the cost reasonable and licensing fees minimal. While competitors offer lower pricing, ZPA's features and security benefits are valued by organizations, often rating it moderately on the price scale.

Popular Use Cases

Users primarily utilize Zscaler Private Access (ZPA) for transitioning from traditional VPN setups to advanced secure access. It enables passwordless connections, facilitates Azure Virtual Desktops, replaces BlueCoat proxies, and secures remote access to AWS internal networks. Organizations leverage ZPA for accessing local, server, and cloud networks like Microsoft Azure. They apply it in Secure Service Edge and SASE implementations, with enterprise-level applications in sectors like finance replacing traditional solutions. ZPA provides secure VPN alternatives for clients.

Service and Support

Customer service and support for Zscaler Private Access (ZPA) are generally positive, with ratings mostly between seven and ten. Many users express satisfaction with prompt and effective assistance, citing availability and regular contact. Some see a decline, rating it as low as four, highlighting the need for improvement in response time and quality. Technical support is noted as particularly strong, with ratings reaching ten out of ten.

Deployment

Users find Zscaler Private Access initial setup easy, especially when using Terraform. Some face challenges due to Linux and command line involvement, with ratings varying from easy to difficult. Clarity issues arise from vague documentation, necessitating adjustments. Planning with user needs and geolocation considerations enhances the process.

Scalability

Zscaler Private Access (ZPA) is acclaimed for its scalability, earning high scores due to its cloud service that easily expands to meet demands. However, some mention its expense for smaller enterprises. While deployment in high-availability environments presents challenges, automation could improve this aspect. Users note unfamiliarity with auto-scaling features and find scalability effective for their needs, emphasizing its cloud-native architecture and ease of deployment for agents from the marketplace.

Stability

Zscaler Private Access (ZPA) is generally considered stable. Most users report high stability, rating it eight or ten out of ten, with few problems since implementation. Some mention minor bugs and connection errors after rollout, indicating room for improvement. Despite occasional issues, many praise its reliability and resilience. Posture setting issues are noted, but no major disruptions occur. Overall perception emphasizes its stability and reliability as key benefits.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Zscaler Private Access (ZPA) Buyer's Guide for additional reliable information.

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Learn more about Zscaler Private Access (ZPA)

ZPA is designed for secure access, eliminating the need for network access with its zero-trust model, which restricts users to applications they are authorized to access. By moving away from VPN dependencies, businesses can ensure improved security with less complexity and faster connection times. ZPA is optimal for organizations looking to enhance remote workforce efficiency while maintaining robust security measures.

What are Zscaler Private Access's notable features?
  • Zero Trust Network Access: Provides application-level access without exposing the network.
  • Cloud-Native Architecture: Scalable and resilient for enterprises of all sizes.
  • Seamless Connectivity: Offers direct, fast application access without VPNs.
What benefits should users seek in reviews?
  • Enhanced Security: Reduces attack surfaces by only allowing validated access.
  • Improved Performance: Decreases latency associated with traditional VPNs.
  • Cost-Effective: Eliminates the need for costly hardware-based VPN solutions.

ZPA has found significant applications in industries such as finance, healthcare, and education, where data security and compliance are critical. Its zero-trust approach is particularly beneficial in environments dealing with sensitive information, ensuring secure and streamlined remote access while keeping compliance costs manageable.

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