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Amazon AWS vs Microsoft Azure comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
AWS offers cost savings, scalability, and agility with a pay-as-you-go model, attracting clients and reducing overhead.
Sentiment score
7.2
Microsoft Azure saves costs and boosts efficiency with scalable cloud services, pay-as-you-go pricing, and reduced maintenance expenses.
The value for money is good, and Microsoft Azure has positively impacted our operational costs.
When we use Microsoft Azure, it provides enhanced security from our perspective, though I am not certain about the financial return on investment or benefits for our users as I do not have that information.
 

Customer Service

Sentiment score
6.9
AWS is favored for reliable support and problem-solving despite concerns over response times and communication efficiency.
Sentiment score
6.5
Customer service is mixed; paid support is praised for responsiveness, while free options may face delays and complexity.
Reaching out to them and talking is different from receiving a complete solution to your problem.
Amazon AWS has good technical engineers available, making their customer service reliable.
Regarding technical support from Microsoft, I find they are responsive and helpful, depending on which support package you're on.
I rate technical support as excellent because we have not experienced many problems when calling for assistance.
The support from Microsoft Azure is good.
 

Scalability Issues

Sentiment score
7.9
Amazon AWS provides seamless vertical and horizontal scalability, supporting diverse customer needs from startups to large enterprises efficiently.
Sentiment score
7.8
Microsoft Azure excels in scalability and flexibility, supporting various workloads, though cost and limitations may concern some users.
The scalability of Amazon AWS is excellent.
Amazon AWS provides strong scalability features, but the scaling process could be made more straightforward.
The scalability of Microsoft Azure is excellent for growth and adaptation, depending on company requirements.
Microsoft Azure is not just one product; it is a platform with multiple products within Microsoft Azure, and I would say it is scalable and would rate it a nine.
Scalability with Microsoft Azure is amazing, which is a primary reason for using cloud solutions.
 

Stability Issues

Sentiment score
8.1
Amazon AWS is highly reliable with minimal issues, strong infrastructure, and stability often rated between eight and nine.
Sentiment score
7.8
Microsoft Azure is highly reliable and scalable, despite occasional outages; users confidently rate it high for stability and performance.
Microsoft Azure is quite stable, but recent outages and security issues have slightly decreased my confidence.
 

Room For Improvement

AWS users face challenges in cost, support, complexity, security, documentation, and features, with improvements needed in usability and integration.
Microsoft Azure needs pricing transparency, intuitive interface, improved support, better technical features, and refined management tools for users.
Amazon AWS could improve its user interface to make it more user-friendly, especially for people who are not highly technical.
When using scripts for APIs to fetch data, they don't match the data exactly with the request.
There is still room for improvement in terms of pricing.
The administrative side is suitable for technical people, but our finance and HR super users find it less user-friendly, as they prefer drag-and-drop features to build their own solutions without contacting IT.
Recent outages and security issues are also a concern, causing a decrease in confidence, especially when partnering with third-party companies.
 

Setup Cost

AWS offers scalable, flexible pricing suited for enterprises but requires careful management to avoid high costs from storage and data transfer.
Microsoft Azure offers flexible, competitive pricing, yet complexity makes AWS and GCP potentially more cost-effective for enterprises.
After three to four years, if you are not managing it correctly, you will be paying more than an on-premise solution, which applies to all cloud providers, so you must regularly maintain and manage for efficiency.
Currently, Amazon AWS is known to be on the higher price range because popular and in-demand services often come at a premium.
Microsoft solutions might be cheaper than some services like AWS, but some solutions may be more expensive depending on the services compared.
Copilot is expensive based on recent pricing for our POC.
Regarding the pricing for Microsoft Azure services, I would rate our satisfaction as very good.
 

Valuable Features

Amazon AWS offers scalable, secure, and flexible cloud services with automation, diverse tools, and excellent support for efficient resource management.
Microsoft Azure offers flexibility, scalability, global presence, integration, security, ease of use, and cost-effectiveness for enhanced organizational infrastructure.
One aspect I appreciate in Amazon AWS is their support team, which is excellent.
Their infrastructure is robust, allowing for increased capacity as user volume grows.
Power BI, another feature of Azure, is extremely elegant and has robust features that support forecasting using R and Python.
Microsoft Azure's scalability feature obviously supports business growth by scaling with the growth of the business, which is great, and it also scales with your requirements and aligns with your data strategies.
The scalability of Microsoft Azure is very good for growing and adapting to company requirements.
 

Categories and Ranking

Amazon AWS
Ranking in Infrastructure as a Service Clouds (IaaS)
2nd
Ranking in PaaS Clouds
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
256
Ranking in other categories
No ranking in other categories
Microsoft Azure
Ranking in Infrastructure as a Service Clouds (IaaS)
1st
Ranking in PaaS Clouds
1st
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
316
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Infrastructure as a Service Clouds (IaaS) category, the mindshare of Amazon AWS is 12.7%, down from 22.3% compared to the previous year. The mindshare of Microsoft Azure is 17.9%, down from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Infrastructure as a Service Clouds (IaaS)
 

Featured Reviews

Arun Srivastav - PeerSpot reviewer
Allows for automatic scaling of resources and provides built-in firewalls and security features, eliminating the need for external security solutions
One thing that's a bit different is that we're still accustomed to speaking to someone directly. AWS doesn't offer that kind of support. It's only through bots. You're speaking to chatbots, and that can sometimes be frustrating because there's no person on the other side. AI is not a substitute for a person. AWS marketplace is very strong, but somehow AWS doesn't promote it much. They have a huge customer base across the globe, and if products were launched in their marketplace, they could sell like hotcakes. They should improve their marketplace and promote the same product across the globe. They can take a cut, but they should promote it. That's something they don't do very much. So, AWS should promote its marketplace software. The company should promote it aggressively. Currently, they keep it very subtle. If you ask for it, they'll help you out. But they don't seem to advertise, "You're building a product on our platform? Why don't you sell it in our marketplace?" Improvement in AI: AWS is a little behind Microsoft Azure in terms of AI. AWS is still getting there, but the kind of examples and help files available in Azure for AI are much better. So AWS still needs to work on its AI functionality.
Nicolas Chabrier - PeerSpot reviewer
Promotes clear, logical structures preventing impractical configurations and offers seamless integration
The only thing is regarding the management of multi-cloud environments. That's not really possible. So basically, it's wonderful if you manage Microsoft clearly and if you manage Microsoft Azure, but if you need to consume external services and have a global overview of all your consumption, it's not the case. Google, for instance, has tools that help you manage multiple environments, which makes sense because Google is really the cloud provider. So that's why they need to be compliant with the others. But for sure, Microsoft's approach is different, and it's wonderful when you're one hundred percent on Azure. But if you'd like to have something more of a multi-cloud strategy, that's a bit of a gap where they could improve.
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Comparison Review

it_user8586 - PeerSpot reviewer
Aug 14, 2013
Amazon vs Rackspace vs Microsoft vs Google: Cloud Hosting Services Comparison
Amazon Web Services, Rackspace OpenStack, Microsoft Windows Azure and Google are the major cloud hosting and storage service providers. Athough Amazon is top of them and is oldest in cloud market, Rackspace, Microsoft and Google are giving tough competition to each other and to Amazon also for…
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
14%
Manufacturing Company
9%
University
7%
Educational Organization
38%
Financial Services Firm
10%
Computer Software Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does OpenShift compare with Amazon AWS?
Open Shift makes managing infrastructure easy because of self-healing and automatic scaling. There is also a wonderful dashboard mechanism to alert us in case the application is over-committing or ...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can ...
Looking to compare Google Firebase, Amazon AWS, and Microsoft Azure
We like Google Firebase hosting and authentication and also the excellent cloud functionality. Our team found the flexibility of handling and dealing with the database through EDL to be very useful...
Which is preferable - IBM Public Cloud or Microsoft Azure?
IBM Public Cloud is IBM’s Platform-as-a-Service. It aims to provide organizations with a secure cloud environment to manage data and applications. One of the features we like is the cloud activity ...
Which is better - SAP Cloud Platform or Microsoft Azure?
One of the best features of SAP Cloud Platform is that it is web-based and you can log in from anywhere in the world. SAP Cloud Platform is suitable for companies of any size; it works well with bo...
How does Microsoft Azure compare to Google Firebase?
I would recommend Google Firebase instead of Microsoft Azure, simply for the array of features that it has to offer. In particular, the Firebase library grants you access to a shared data structure...
 

Also Known As

Amazon Web Services, AWS
Windows Azure, Azure, MS Azure
 

Overview

 

Sample Customers

Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
BMW, Toyota, easyJet, NBC Sports, HarperCollins, Aviva, TalkTalk Business, Avanade, and Telenor.
Find out what your peers are saying about Amazon AWS vs. Microsoft Azure and other solutions. Updated: June 2025.
855,347 professionals have used our research since 2012.