Arctic Wolf Managed Detection and Response vs Microsoft Defender Experts for Hunting comparison

"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."

"The most valuable aspect of this solution is the managed detection and response component."

"What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."

"Arctic Wolf is laser-focused on providing top-notch customer service."

"They provide useful quarterly updates."

"I highly recommend Arctic Wolf as they excel in ensuring the company is well-trained and updated on industry developments."

"I rate the overall solution nine out of ten."

"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."

"The solution helps to detect some suspicious items for us and our clients."

"In the future, I would like to see a summary report."

"They could probably expand on their integration tools. They can integrate with more security tools."

"It will be helpful if the dashboard is more granular."

"It can sometimes take up to an hour to get notification of a problem and that's a long time."

"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."

"While they do inventory assets, including software inventory and CVE updates based on software subscriptions, would be a major improvement."

"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."

"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."

"The solution’s user interface could be improved."

"I rate the tool's pricing a nine out of ten."

"The pricing is pretty competitive."

"The pricing is fair."

"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."

"I find their pricing to be reasonable and competitive."