Qualtrics XM Platform Reviews

The most important feature is TextIQ functionalities and dashboarding, where we can read the results from Qualtrics.

Qualtrics always bring up new things. There might be some related issues that take some time to resolve.

I have been using Qualtrics Customer XM as a partner for the last five years.

There might be issues when a new thing launches. We raise it to support, but It sometimes takes one or two months.

Many clients are transitioning from various platforms to Qualtrics. When transitioning from SurveyMonkey or other software, there may be an urgency to establish or implement the project promptly. In such scenarios, resolving any issues before the launch deadline becomes crucial.

I rate the solution’s stability an eight out of ten.

The user base can vary significantly across organizations. Larger enterprises might have over 100 to 1000 users who can make complex decisions tailored to their needs. Smaller clients might have 10-12 individuals. The platform is flexible and can accommodate the requirements of clients of all sizes.

I rate the solution’s scalability a nine out of ten.

The initial setup is pretty straightforward. It's very user-friendly and very intuitive. 

I set up the initial project survey dashboard, including the workflow and integrations for data input and service delivery. This process is entirely automated, allowing for seamless operation. Initially, I handle the setup, and then we train clients, guiding them through the system we've established. Moving forward, clients manage the process themselves, which is intuitive. Even newcomers grasp the basics within two to three months.

Deployment depends on the urgency. Initially, once the SoW is signed with Qualtrics, within two weeks, the designated account executives will receive the login credentials and necessary information. The timeline for building and launching the survey varies based on the project's urgency. We've executed launches in as little as two days for simpler surveys, while complex surveys might take longer, even up to eight months. The timeframe depends on factors such as survey complexity and any necessary integrations. It can be completed within two weeks.

Qualtrics easily integrates with various software applications, facilitating a comprehensive overview of customer data within the platform. This integration enables businesses to gain insights into the customer journey, allowing them to draw meaningful conclusions and take action at the right time. Everything is dynamic.

The product is expensive, but compared to competitors, it is cheap. SurveyMonkey is cheap, but it does not offer such functionality.

TexIQ analyzes text data. Traditionally, text analysis has been challenging, but with AI, Qualtrics has developed advanced models that can be referenced for various industries, such as restaurants and banking. These models categorize and analyze text, allowing users to understand sentiments and identify areas for improvement. Qualtrics offers other analytical capabilities similar to tools like Tableau and Power BI. Qualtrics's ability to consolidate insights into a single dashboard sets it apart. This dashboard can be customized based on user permissions, providing tailored views for managers and executives. Qualtrics simplifies the process by requiring only one dashboard to accommodate different user needs and permissions.

It becomes a bit hefty when it comes to integrations, automation, or API-based things. If they want to build a survey and later launch it, those parts are even simpler.

I recommend the solution. Qualtrics offers outstanding survey programming capabilities alongside pre-built solutions for various products. For instance, it seamlessly integrates with SuccessFactors, ServiceNow, and AWS. It provides out-of-the-box integration expertise; even if something isn't readily available, it can be achieved through APIs. This enables users to integrate with their in-house systems and consolidate data, facilitating survey distribution via multiple channels, including text messages. Unlike traditional market research tools that often require multiple platforms, Qualtrics Customer XM streamlines the process into a workflow. From survey creation to data capture and analysis, users can leverage AI for insights and use built-in functionalities to address customer issues effectively. Its intuitive interface simplifies training, ensuring team members can quickly grasp its usage and maximize its potential.

Overall, I rate the solution a nine out of ten.

The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use. 

The reporting and statistical analysis in Delighted by Qualtrics have proven extremely simple and easy to consume. For instance, during employee engagement surveys at SAP, the generated reports highlight positives and areas that need improvement. The simplicity and ease of consumption make it accessible for individuals, even those who may not be people managers. This user-friendly aspect ensures that sharing feedback and insights with teams remains a straightforward process should the need arise.

A standout feature for me while developing surveys in the product was the flexibility the tool provides in crafting questions and options. The platform uses basic JavaScript coding for diverse branching scenarios and incorporates various question types and option categories. This flexibility was invaluable during our survey-building endeavors. For instance, we created dynamic branching based on respondents' answers. If a respondent answered negatively, we could further inquire about the specific reasons behind their response, enabling multiple levels of branching.

I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement.

My company has 100,000 users.

As a user building a survey for my product, I have reached out to support teams and the governance team, particularly those managing legal aspects. This engagement was necessary to ensure compliance and address any legal considerations related to the surveys. Meanwhile, I have yet to reach out for support as a survey giver personally. They have been able to solve the issues and remove the obstacles.

If someone wants to use Delighted by Qualtrics for the first time, I advise them. It is simple, consistent, and intuitive in its appearance and placement of UI elements. The user-friendly design ensures that users feel safe while navigating the platform. I rate it a nine out of ten.

We bought this solution to help us correlate data from different speeds instead of working with independent data points. Currently, if an employee joins a company with a great onboarding experience but does not like the job because of unclear goals, they would participate in an engagement survey to provide feedback where they can share their thoughts. If they leave the company, the employer will likely assess the reason for their departure as a misalignment of career prospects.

However, with Qualtrics Customer XM, we can integrate data and run an algorithm, so if somebody has specific feedback early on, we can determine the possibility of that person leaving the company. This will allow us to understand how to improve performance or determine who is struggling with the least possibility of success in the company. So Qualtrics Customer XM provides different analytic tools. We can identify broad populations of at least ten or more people.

We just started using this solution and are currently implementing it. It is deployed on the public cloud.

We will be able to determine stability when we run the first big use case.

It is scalable, and we use it across 25 countries. 14,000 people use the solution in our company.

We use technical support through a third party and do not use Qualtrics technical support.

It is not easy to implement because it requires an implementation partner for about three to four months. We use a third-party implementer because Qualtrics resources are too expensive.

There is price flexibility in the market, and there is no standard. Therefore, I cannot speak to whether the price is competitive or not.

I rate this solution a nine out of ten. Regarding advice, I would suggest that leadership be ready to review the feedback received and act on it. If not, they will have a lot of feedback, analytics, and insights that won't be used.

We use the solution to run surveys on behalf of our customers.

The solution understands statistical significance. You can capture the same interface where we're programming and hosting the surveys.

The graphical analytics tools are clunky and challenging to use. We are dealing with the raw data and exporting it to build our data visualization.

We do many surveys, and getting those to appear the way we need them is hard. It would be easier to send a hyperlink to a client with a beautiful dashboard.

I have been using Qualtrics Customer XM for two years.

I rate the solution’s stability a nine out of ten.

I rate the solution’s scalability a seven out of ten.

I’ve used SurveyMonkey, Vision Critical, and Confirmit. We opted for Qualtrics because it has an easy-to-use interface with little training.

The initial setup is very straightforward.

We have two returning customers for the solution.

You have to buy a bucket of respondents. When you use those, you have to buy another bucket. Qualtrics could structure their license agreements. They could prefer an annual subscription to survey software vs. buying response buckets. 

Qualtrics has an easy-to-use interface with a short learning curve, allowing you to focus your expertise on writing the best surveys and doing the best analysis.

Overall, I rate the solution an eight out of ten.

I used the solution for undertaking research or setting up surveys and questionnaires. I also used it quite a lot as a lecturer to get students' information through forms.

The solution is very simple to use. It's easy to understand the interface, results, and analysis.

The solution should add more visual-type elements or image-based question approaches.

Delighted by Qualtrics is a stable solution.

Delighted by Qualtrics is a scalable solution. The solution was provided to us at the university, and around 300 users were using it.

The solution’s initial setup was straightforward.

The solution is fairly expensive, but it would be money well spent.

I was using the cloud version of Delighted by Qualtrics. I used the solution mostly for educational purposes. I used it for feedback after seminars, lectures, and assessments. The students can use the solution pretty quickly. We got a good response rate with Delighted by Qualtrics. The university decided to use the solution for data security and ease of use.

I would recommend the solution to other users because it is better than similar products in terms of reliability and usability.

Overall, I rate the solution ten out of ten.

I wish that the progress bar was more prominent.

2 months - free version

I have used SPSS Survey software, SurveyMonkey and SurveyGizmo. This is the best software out there. SurveyMonkey is more limited in functionality and only allows you to ask 10 questions in the free version. SurveyGizmo crashes too much. Qualtrics is what I want to grow my company's use into.