Appian Software and Solutions

Appian RPA

1 review

94 discussions

Process Automation

Robotic Process Automation (RPA)

Appian Intelligent Contact Center

Contact Center Platforms

CRM Customer Engagement Centers

Appian Reviews

Paul Parisi

Enterprise Architect at Mobiliser

May 29, 2025

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Fast to build simple to medium complexity solutions

Pros and Cons

"Form building capabilities and well thought out process modelling are key points to this product."

"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."

What is our primary use case?

Process Automation and Forms Digitisation, implementation of organisational wide processes rather than use of COTS.

How has it helped my organization?

Appian was not selected by any of the organisations I've worked with to date for production use.

What is most valuable?

Form building capabilities and well thought out process modelling are key points to this product.

What needs improvement?

Support for complex models really needs significant improvement

Flexibility in the architecture is not there

Management or reusable assets is extremely limited and poorly designed

Business rules are not aligned to industry best practices

Authoring tool slow to use resulted in limitations on how quickly solutions can be built

Integration to devops (such as automated testing, ci/cd etc needs work)

For how long have I used the solution?

Trial/evaluations only.

What do I think about the scalability of the solution?

This product is targeted to mid size companies and not highly scalable complex processes.

How are customer service and support?

Customer Service:

Average, although a small responsive team Appian has been fast growing stretching their ability to service customer needs.

Technical Support:

Reasonable, stronger than say IBM or Oracle technical support but it is still critical to engage in a full POC activity with this product to ensure it fits your needs before proceeding with an implementation. The closed nature of the platform means there is limited to no help outside of that technical support team which is already stretched based on the ever increasing customer base.

Which solution did I use previously and why did I switch?

leveraging IBM engine on other jobs with the Blueworks Live for developing processes with business.

What other advice do I have?

Compare this product closely to open source options, IBM and Pega. For simple solutions using simple models Appian may be sufficient and would provide better ROI than investing in building a team to support a more complex tool but for complex models I'd look for a stronger tool-set.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: May 29, 2025

Appian Questions

Julia Miller

PeerSpot

May 15 2025

What is your experience regarding pricing and costs for Appian?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller

PeerSpot

May 15 2025

What needs improvement with Appian?

Please share with the community what you think needs improvement with Appian.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller

PeerSpot

May 15 2025

What is your primary use case for Appian?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller

PeerSpot

May 15 2025

What advice do you have for others considering Appian?

If you were talking to someone whose organization is considering Appian, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller

PeerSpot

What advice do you have for others considering Appian RPA?

If you were talking to someone whose organization is considering Appian RPA, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller

PeerSpot

What is your primary use case for Appian RPA?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller

PeerSpot

What needs improvement with Appian RPA?

Please share with the community what you think needs improvement with Appian RPA.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller

PeerSpot

What is your experience regarding pricing and costs for Appian RPA?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover

Senior Delivery Ops Manager

PeerSpot

What do you like most about Appian?

Hi Everyone,

What do you like most about Appian?

Thanks for sharing your thoughts with the community!

Vishal WATTAMWAR

Manager, Technical Delivery at Saxon Global Inc

What are the main differences between Appian and Microsoft Power Apps?

Hi Community,

I am a Technical Delivery Manager for an IT services and consulting company. What are the main differences between Appian and Microsoft Power Apps? Why are low-code development platforms important for companies?

Thanks for the help!

Neha Srivastava

Principal Enterprise Architect - Digital Process Automation at Northern Trust Corporation

Do you have any recommendation for design & architecture principles when building apps on Appian ?

Hi peers,  I am a Principal Enterprise Architect at a large financial services firm. In my organization, we use business workflow automation in multiple cases. Appian is our tool of choice, but we have many apps on it. Can you please provide some guidelines for developers & designers to ...

Read More »

Michael Kellenbenz

VP/Managing Director Federal Healthcare at Groundswell

Which HCM solution is better for a healthcare organization: SAP HCM, Appian, or Workday?

Hello community, A large federated hospital system (56 hospitals with over 300 satellite locations) with various platforms including Salesforce, SAP ECC, OpenText, and ServiceNow - requires a better HR, procurement, HCM, and supply chain solution.  Should they leverage SAP S/4HANA or co...

Read More »

Netanya Carmi

Content Manager at PeerSpot

In comparison with Salesforce Platform and similar platforms, do you think Appian is expensive?

Do you think the price Appian charges for full functionality is more than its competitors or is it reasonable?

Netanya Carmi

Content Manager at PeerSpot

Is it easy to set up Appian or did you have to resort to professional help?

Did you have difficulties setting up this platform?

Netanya Carmi

Content Manager at PeerSpot

Is Appian a suitable solution for beginners who have no additional preparation?

Do you need a certain degree of knowledge and experience before you start using Appian? Is there anywhere to learn how to use it?

Smeeta Mital

Associate Accounts at First American Financial Corporation

How would you estimate the ROI and cost-benefit analysis of Pega BPM versus Appian?

Hi community members, I work at an Insurance company (size: 10000+ employees). At the moment, we are reviewing two Business Process Management (BPM) tools (Pega BPM and Appian). and we want to get feedback from users based on their real-life experience and knowledge.  How would you...

Read More »

Netanya Carmi

Content Manager at PeerSpot

Which do you prefer - Appian or Camunda Platform?

Why?

Julia Miller

PeerSpot

Inflectra Rapise vs Jidoka RPA: What are the advantages and disadvantages of each?

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Inflectra Rapise or Jidoka RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller

PeerSpot

Jidoka RPA vs Scheer RPA: What are the advantages and disadvantages of each?

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Scheer RPA?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

Julia Miller

PeerSpot

Jidoka RPA vs Servicetrace XceleratorOne: What are the advantages and disadvantages of each?

When looking for a Robotic Process Automation (RPA) solution, are you more likely to pick Jidoka RPA or Servicetrace XceleratorOne?

What are the advantages and disadvantages of each?

Are there specific use cases where one provides a better solution than the other?

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