Compare BlackBerry vs Pega

BlackBerry

Based on 87 reviews.

Pega

Based on 120 reviews.

Overview

Information Not Available

Pegasystems Inc. is a publicly traded American software company based in Cambridge, Massachusetts, with offices throughout North America, Europe and Asia. It has several products that focus on customer service and predictive analytics. Pegasystems was founded in 1983 by CEO and Chairman Alan Trefler. The company went public in 1996 and began trading on NASDAQ under the symbol PEGA. Pegasystems' customers are in various sectors such as financial services, insurance, healthcare, communications & media, life sciences, and government.

Sample Customers

Popular Solutions

BlackBerry Cylance Cybersecurity

12 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

4 reviews

Pega Platform

16 reviews

Pega Robotic Process Automation

3 reviews

Pega CRM

6 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

13%

Financial Services Firm

Government

Financial Services Firm

28%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sooraj Makkancherrry
Security Operations Manager at Philips
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company

Read full review of CylanceOPTICS »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Mallik-Kesavaraju
Independent Consultant at Selfemployed
I use Pega BPM as part of our consulting assignments and implementation initiatives. I work for a consulting company...
Read full review of Pega Platform »
Srinivas Ganisetti
AVP/Sr Analyst Apps at a financial services firm
I have worked across various organisations as a software engineer. Pega CRM is used in the BFS domain, with multiple...
Read full review of Pega CRM »
Balaji Choda
Architect at American Express
I worked on customer service management. It's primarily used in the service area. The customers have a lot of service...
Read full review of Pega Customer Service »
VISHNU VARDHAN CHENNURU
Application Development Team Lead at Accenture
Mainly, we concentrate on RPA bots. However, we have a few demands where we needed RDA, their assisted bots. We need...
Read full review of Pega Robotic Process Automation »
Mohammed Tafazal
RPA Lead Architect and Manager at a computer software company
I have not worked full-fledged with Pega Sales Automation. In my company, we use Pega Sales Automation during presale...
Read full review of Pega Sales Automation »

Review 1 of 5

Customer Service

Robert Valencia
Solution Architect at Westcon-Comstor
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
Sooraj Makkancherrry
Security Operations Manager at Philips
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
HERNAN RODRIGUEZ
IT Security Engineer at Cybolt
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of BlackBerry Cylance Cybersecurity »
Harry Wang
Messaging Engineer
BlackBerry tech support overall is pretty good. We have premium support, so I do not have anything negative to mention.
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Anonymous User
Computer Security and Electronic Government Section at a government
The technical support services need improvement in terms of their knowledge and responsiveness.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »
Mairajuddin Ahmed
Division Manager, Information Technology at Lonestar
In the last four years, my company has not had a reason to contact the technical support team of the product. I have...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of BlackBerry Cylance Cybersecurity »
Lynda Groulx
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Administrator Associate at a tech services company
Technical support is good.
Read full review of BlackBerry Enterprise Mobility Suite »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of Blackberry Dynamics Apps »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Software Engineer at a tech services company
We've had pretty positive responses from technical support when we have reached out to them for assistance.
Read full review of BlackBerry Cylance Cybersecurity »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of BlackBerry Cylance Cybersecurity »

Review 1 of 30

VISHNU VARDHAN CHENNURU
Application Development Team Lead at Accenture
We are new to the tool and RPA, in general, was so new at the time for every organization around 2015 or 2016. At the...
Read full review of Pega Robotic Process Automation »
Sidhartha Mohanty
Co-Founder and Chief Technology Officer at Areteans
Technical support on Pega has improved in recent days with the advent of the cloud. If there is any kind of...
Read full review of Pega Platform »
Balaji Choda
Architect at American Express
As long as we have a license, we get support. The support is good. We must have a contract with the vendor.
Read full review of Pega Platform »
Pawan Dihiye
Senior Process Consultant at Ernst & Young
We've worked with technical support in the past. Whenever there's downtime or whenever something is not working, we...
Read full review of Pega Platform »
Shiv Kumar
Associate Director at Areteans
The customer service is good.
Read full review of Pega CRM »
Mohammed Tafazal
RPA Lead Architect and Manager at a computer software company
We have experience with Pega technical support. They are okay. They do have limitations concerning the projects....
Read full review of Pega Robotic Process Automation »
Srinivas Ganisetti
AVP/Sr Analyst Apps at a financial services firm
I've been in communication with the support team regularly, especially since I've taken on the role. I regularly...
Read full review of Pega CRM »
Balaji Choda
Architect at American Express
The customer service and support are good. It seems to be a bit supportive as well.
Read full review of Pega Customer Service »
Asvinth Saravanan
Technical Project Manager at Standard Chartered Bank
The customer support is excellent.
Read full review of Pega Robotic Process Automation »
Rahul Bilove
Senior Technology Specialist at Aaseya IT Services Pvt. Ltd.
The technical support provided for all the solutions from Pega is of the same quality since they have their own...
Read full review of Pega Customer Service »
AliSalman
Regional Sales Manager at a comms service provider
The technical support is very good.
Read full review of Pega Platform »
PrashantKharade
Project manager at a tech services company
I've worked with the technical support team for Pega Robotic Process Automation and I find support quite good. As...
Read full review of Pega Robotic Process Automation »
Anonymous User
Senior Consultant at a aerospace/defense firm
I have interacted with them. Our overall experience is positive. They have some good folks there. Occasionally, their...
Read full review of Pega Platform »
MadhuChaliyan
Sr Architect at Cognizant
We get very good technical and customer support for registered users.
Read full review of Pega Robotic Process Automation »
Anonymous User
Assistant Consultant at a tech vendor
The solution's technical support is good, but getting professional support is a bit expensive.
Read full review of Pega Platform »
Chandu Panda
MEA Head at Aaseya IT Services Pvt. Ltd.
From the platform standpoint, I haven't contacted Pega for support unless it is a product issue or a new feature...
Read full review of Pega Platform »
AbdallahBekhit
Senior Technical Architect at a tech services company
The technical support has been disappointing - we don't get the support we need from it.
Read full review of Pega Platform »
Anonymous User
PRPC Developer at a tech services company
While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with...
Read full review of Pega Platform »
Chandu Panda
MEA Head at Aaseya IT Services Pvt. Ltd.
Our company is an Elite partner of Pega; there are only six to seven Elite partners of the vendor, which include TCS,...
Read full review of Pega Platform »
VenkatSriram
Quality Assurance Team Lead at Value Labs
Pega's technical support team is very helpful and I would rate them ten out of ten.
Read full review of Pega Platform »
Giovanni Vanini
Director at PricewaterhouseCoopers
The technical support is okay.
Read full review of Pega Platform »
Anonymous User
Vice President at a financial services firm
The solution's technical support is good, but there are some things it needs to improve. Sometimes, the support takes...
Read full review of Pega Platform »
MallikKesavaraju
Scaled Agile Consultant at Anthem Blue Cross Blue Shield
It's a complex piece of software. For that reason, we did find some issues and I was kind of instrumental in working...
Read full review of Pega Platform »
Anonymous User
Sr Pega Developer at a financial services firm
Technical support has been good overall.
Read full review of Pega Platform »
AlokPillai
Functional Consultant at a financial services firm
The technical support is quite good. They come back very soon, so we're happy with the support.
Read full review of Pega Platform »
Anonymous User
Senior Pega Developer at a financial services firm
At times, I find PegaRULES to be a bit convoluted, although I don't rely heavily on their technical support. Instead,...
Read full review of Pega Platform »
Anurag Vishnoi
Head of Robotics Process Automation at a comms service provider
Technical support was good. Especially for us, their product team was with us, as was their support team, and all of...
Read full review of Pega Platform »
Anonymous User
System Architect at a tech vendor
We haven't dealt with technical support very much. The solution has the usual community support, which is helpful....
Read full review of Pega Platform »
Andrzej Chmielarski
Tech lead/Solution architect/Team manager at a tech services company
The solution provides very good support. They have the experience, knowledge, and are always helpful.
Read full review of Pega Platform »
Björn Podlaha
Principal Business Analyst at a tech services company
Technical support is quite good if you don't have very special requests or defects. It depends mostly on your own...
Read full review of Pega Platform »

Review 1 of 30

Technical Support

No Data Available

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